Frequently Asked Questions

How do I register?

To register, follow these steps
1. Visit https://vendorconnect-ne5d8.ondigitalocean.app/
2. Click Sign Up, fill your details, and register.
3. You’ll be redirected to the login screen.
4. Use your new credentials to log in.

How do I reset my password?

To reset your password:
1. On the login screen, click 'Forgot Password'
2. Enter your email and click 'Recover password'
3. Open the link in your email and set a new password.

I can't log in, what should I do?

- Check your credentials
- Try 'Forgot Password' option
- Clear browser cache
- Try a different browser
- Still stuck? Email [[email protected]] or call [+255-XXX-XXXXXX]

How do I know I receive a new purchase order?

Click the notification bell.
For full details, go to the Resources tab > Reports.

How do I update an order received?

Go to Reports > click the Status tab > choose from
Pending, Received, In Progress, Delivered, or Cancelled.

Can I export my transactions and reports?

Yes, you can export reports in PDF or Excel format from the dashboard.

How do I manage my product catalog as a vendor?

Log in, go to 'Manage Products', and use the tools there to add, edit, or remove items.

I uploaded a wrong report, how can I replace it?

Contact support at [[email protected]] with the subject “Report Replacement Request.”
Include the report name and corrected file.

Who do I contact if I experience system error

Email [[email protected]] with error details, screenshot, time, and steps you took.
Or call us at [+255-XXX-XXXXXX] during business hours.

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